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Forum: Technical Issues and Solutions 06-11-2014, 07:10 PM
Replies: 18
Views: 1,193
Posted By nophex
Funcom The disconnects you were experiencing was due to...

The disconnects you were experiencing was due to a gameserver crash that was introduced with today's patch. Unfortunately we missed this in testing (we caught and fixed the very common instance of...
Forum: General 06-05-2014, 06:21 PM
Replies: 7
Views: 534
Posted By nophex
Funcom We have another patch in the works to correct...

We have another patch in the works to correct this issue. I hope it will be patched out sometime tomorrow. This will take 2 versions to fix 100% though. Tomorrow's patch will fix the major issue...
Forum: General 06-04-2014, 08:20 PM
Replies: 36
Views: 2,892
Posted By nophex
Funcom We are working on changing this now. Thanks for...

We are working on changing this now. Thanks for bringing it to our attention.

*Edit* The page is updated now to make it substantially easier to subscribe. I apologize for any frustration this...
Forum: General 06-04-2014, 07:42 PM
Replies: 12
Views: 2,830
Posted By nophex
Funcom Sarah can "break" if you attack the monster at...

Sarah can "break" if you attack the monster at the bottom of the stairs before she is ready for you to. If this happens relog and start the mission again. Wait for her to tell you to attack it then...
Forum: General 06-04-2014, 06:14 PM
Replies: 1
Views: 466
Posted By nophex
Funcom It will be available as long as the vendors and...

It will be available as long as the vendors and other supporting things for the Whispering Tide event are around (at least a week).
Forum: General 06-04-2014, 05:53 PM
Replies: 7
Views: 916
Posted By nophex
Funcom That is the correct price for you with your GM...

That is the correct price for you with your GM discount. If you already own Issue 9 then the CE Upgrade is the difference between the Issue 9 price and the Issue 9 CE price.
Forum: General 06-04-2014, 04:05 PM
Replies: 91
Views: 15,367
Posted By nophex
Funcom We don't have any plans to remove it from the...

We don't have any plans to remove it from the store. We might re-evaluate that when Issue 10 or 11 are released though. I'll give a heads up if we plan to remove it from the store and make sure...
Forum: General 06-04-2014, 03:50 PM
Replies: 91
Views: 15,367
Posted By nophex
Funcom There was a problem with the Issue 9 Collector's...

There was a problem with the Issue 9 Collector's Edition price. This should be fixed now an everyone that paid the wrong price will be reimbursed.

To clarify the correct prices are:

Issue 9 -...
Forum: General 06-04-2014, 02:47 PM
Replies: 43
Views: 3,883
Posted By nophex
Funcom The fix you are referring to was only deployed on...

The fix you are referring to was only deployed on the TestServer. It needs more testing before we release it on Live.
Forum: General 03-18-2014, 04:55 PM
Replies: 6
Views: 818
Posted By nophex
Funcom The servers came down at 10:00 EDT / 15:00 CET. ...

The servers came down at 10:00 EDT / 15:00 CET. This was when the event was scheduled to end. You didn't lose an hour.
Forum: General 02-10-2014, 11:00 PM
Replies: 25
Views: 4,228
Posted By nophex
Funcom Sort of. It fails on the 4th item in the list of...

Sort of. It fails on the 4th item in the list of possible clothing rewards. If you only have the Turtleneck it will be fine. If you have everything I listed, your character is a male, and you...
Forum: General 02-10-2014, 09:11 PM
Replies: 25
Views: 4,228
Posted By nophex
Funcom Issue with Writhing Bladder Sac

There is an error with the "Writhing Bladder Sac" that can cause it to not give loot when you use it. We are aiming to update live sometime tomorrow to get this fixed. In the mean time please do...
Forum: General 01-08-2014, 08:02 PM
Replies: 1,727
Views: 146,346
Posted By nophex
Funcom This should be fixed now. Thanks for the heads...

This should be fixed now. Thanks for the heads up! If you incorrectly got bumped up to 25 or any of the other thresholds for receiving an achievement that will not be taken away from you. Just...
Forum: General 11-13-2013, 04:39 PM
Replies: 27
Views: 1,763
Posted By nophex
Funcom Today's update includes a fix for the crash...

Today's update includes a fix for the crash during the Sandstorm event in the Hotel Scenario. The update notes should have included that (they are being updated now!).

We are aiming for a much...
Forum: General 11-10-2013, 05:04 PM
Replies: 12
Views: 1,138
Posted By nophex
Funcom This doesn't have anything to do with where we...

This doesn't have anything to do with where we are located (we have people that work on TSW in Europe and NA). We give subscribers a 3 day head start on the issue so it will always release 72 hours...
Forum: General 11-07-2013, 10:16 PM
Replies: 339
Views: 28,014
Posted By nophex
Funcom If you fail before the first boss spawns you...

If you fail before the first boss spawns you won't get a lock out.
Forum: General 11-07-2013, 10:03 PM
Replies: 339
Views: 28,014
Posted By nophex
Funcom He wasn't saying to run Duo if you find Normal...

He wasn't saying to run Duo if you find Normal too easy. What he is suggesting is that you go into the Normal Solo version of a scenario with more than one person. The only difficulty that enforces...
Forum: Player vs. Player 11-07-2013, 09:59 PM
Replies: 154
Views: 8,030
Posted By nophex
Funcom This is not accurate. You can get all of the...

This is not accurate. You can get all of the augments from the elite versions of the scenarios. The blue/purple/yellow augments have a higher drop rate in the Nightmare versions though. In...
Forum: General 07-12-2013, 09:36 PM
Replies: 94
Views: 8,205
Posted By nophex
Funcom Fanfood!

Big thanks for the donuts! Unfortunately they arrived when most of the team was at lunch so we didn't get to say hi. If you drop by again at least let us know your name so you aren't "That random...
Forum: General 07-10-2013, 09:22 PM
Replies: 26
Views: 8,307
Posted By nophex
Funcom This should be fixed for everyone after today's...

This should be fixed for everyone after today's update. If your flamethrower is invisible when you log in it should revert to the normal model when you zone.

If you attempted to change the...
Forum: General 12-19-2012, 10:17 PM
Replies: 18
Views: 2,251
Posted By nophex
Funcom We plan on having these items be exclusive for...

We plan on having these items be exclusive for the people that were subscribed during that month. If we ever did "re-release" them in the Item Store they would at least have a new skin/texture on...
Forum: General 12-12-2012, 06:59 PM
Replies: 912
Views: 106,503
Posted By nophex
Funcom Tokyo is not completed yet so I can't really...

Tokyo is not completed yet so I can't really answer. We will fill you in on the details for it as we get closer to it being completed.
Forum: General 12-12-2012, 06:56 PM
Replies: 912
Views: 106,503
Posted By nophex
Funcom We use Bonus Points instead of Funcom Points so...

We use Bonus Points instead of Funcom Points so that we are sure you are spending them on TSW. There are various legal/Intellectual property issues that force us to do this (and I can't go into...
Forum: General 12-12-2012, 06:37 PM
Replies: 912
Views: 106,503
Posted By nophex
Funcom If you use the 30% discount off deal it will bill...

If you use the 30% discount off deal it will bill you immediately (and push your renewal date by that amount). When it renews it will be at the normal non-discounted price.
Forum: General 12-12-2012, 06:33 PM
Replies: 912
Views: 106,503
Posted By nophex
Funcom I'm not sure how else to put it. The pricing...

I'm not sure how else to put it. The pricing point for the DLC mission packs will be $5 to $10 depending on the amount of content in them :) If it's a huge new zone we will break it up into...
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