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Thread: How to Contact Customer Service

  1. #1

    Funcom How to Contact Customer Service

    There are several ways to get information or contact Funcom for assistance if you have questions. The following is a list of links and emails that are available.

    • For in-game help please log into the game and use the /petition command. If your question is not answered in our knowledge base, please click "Petition" in order to submit your petition. Please note that tickets are answered in the order they are received. A Game Master will assist you as quickly as possible.

    • For help with account issues, technical issues with the game client, general support questions, or general feedback, please go to http://help.funcom.com/, our e-mail help portal. Our support staff will work to answer you as quickly as possible; please note that issues that require the attention of a specialist may result in extended wait times.


    Thank you!

  2. #2

    Addendum: Funcom Help portal

    The Funcom Help web portal is an excellent path to report both technical and non-technical issues to Funcom's Customer Support services. Feedback provided there is handled by the CS team and is reported to the development and QA teams on a regular basis.
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  3. #3

    Addendum: TestLive Forums

    If you would like to report bug issues to the developers, you can also do so using the Test Live Forums. While the Bug Reports sub-forums are reserved for discussing issues with the current Test version of TSW, the Off-topic and Live sub-forum can be used to report issues affecting the Live game.

    Exploits of bugs (or suspected such exploits) can also be reported in the Exploit Reports sub-forum.
    Volunteer Moderator

    Watch yourself. I have a Gofle-Prod and I'm not afraid to use it!

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